Aftercare: support for every step with your new hearing aids
Getting new hearing aids is a big step, and the first few weeks matter most. Sounds may seem louder or different at first, your own voice might sound unusual, and it can take time to feel settled. That's completely normal, and you don't have to work it out on your own.
That's why every client we fit receives an unparalleled level of aftercare, free of charge.
What's included
After your free trial process, and once you've paid: An additional guided first-3 months (allowing for unlimited appointments). Where we'll explain what to expect, how long to wear your aids each day, and simple ways to practise listening in different places.
Help whenever you need it. Our online Chat Assistant has easy step-by-step fixes for common problems such as no sound, whistling or charging issues. So many small problems can be sorted at home in minutes. Or you can call your local branch.
Why we care about aftercare
We want you to enjoy the full benefit of your hearing aids, not just on fitting day but every day after. Good support in the early weeks makes a real difference, and we're here for you throughout.
Our App membership
If you're an existing client and would like even higher levels of aftercare, have a look at our 'Hearing Practice' app.